IT Applications Support

Job Description: Applications Support

We are seeking an Applications Support professional to join our growing team. In this role, you will support large installations, including servers and applications, as well as other assigned software. You will be part of a highly collaborative team and receive mentorship from the Lead Application Support to further develop your skills.

Role Responsibilities

- Operations & Monitoring:
- Monitor system health, alerts, logs, and dashboards to proactively detect and triage incidents.
- Technical Troubleshooting:
- Investigate application-level issues and perform deep root cause analysis (RCA) to identify underlying faults.
- Incident Prioritization:
- Assess incident severity and business impact to prioritize critical issues for immediate resolution.
- Deployment Support:
- Execute and monitor manual and automated deployments using CI/CD tools, and perform post-deployment validation.
- Documentation:
- Create and maintain technical documentation, such as runbooks and knowledge base articles, to improve team efficiency.

Must Have Qualifications

- Communication:
- Mandatory fluency in both written and spoken English and Chinese for effective communication with regional stakeholders and clients.
- Experience:
- Hands-on experience in application support, production support, or technical operations for web-based systems.
- Education:
- Degree in C