Japanese Bilingual Support - Operation Senior Associate N1 speaker

Who We Are:
- Hytech is a leading management consulting firm specializing in digital transformation for businesses in the Fintech industry.
- We operate in 172 countries with over 1,000 employees across more than 30 offices worldwide.
- As a group company, we have a global network of brands, including Sunton Tech (Australia), Duotech (Singapore), International Connect Services, and Centerfield Business Solutions (Malaysia).

Our Philippines Team:
- We work in the financial technology sector, supporting trading and investment companies with their operational needs.
- The organization is divided into two main divisions: operations and customer service.
- The Philippines team is an expansion of our teams in Taiwan and Malaysia, enabling us to handle global accounts and provide 24/7 coverage.

What We Do:
- We operate at the intersection of business and technology, combining innovative thinking with deep industry knowledge.
- Our services include end-to-end data-driven solutions for cloud services, cyber-security, IT consultancy, and other support services.
- We provide management consulting, business and technological development, and bespoke solutions tailored to client needs and goals.

The Role:
- Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail.
- Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and up