Salesforce Service Cloud Architect Contract Singapore

Key Responsibilities

- Design end-to-end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards.
- Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management.
- Collaborate with business teams to understand service operations and translate requirements into technical solutions.
- Work closely with developers, admins, and integration teams to ensure successful implementation.
- Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management.
- Guide best practices for Lightning components, Service Console, and customer support processes.
- Design integration solutions between Salesforce and enterprise systems using APIs and middleware.
- Ensure data consistency, security, and performance across systems.
- Define coding standards, architecture principles, and deployment practices.
- Ensure adherence to Salesforce best practices for scalability, maintainability, and performance.
- Provide architectural guidance and review solution designs.
- Mentor technical teams and support delivery of complex implementations.

Requirements

- Minimum 8 to 12 years of IT experience with a strong Salesforce background.
- At least 4+ years of hands-on experience in Salesforce Service Cloud implementations.
- Strong expertise in Salesforce Service Cloud featur