IT End User Support Technician
Title: IT End-User Support Technician
Location: St. Louis, MO
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 12 months (position expected to run longer)
Schedule: Candidate will work onsite Monday-Friday 8:00am – 5pm in St. Louis, MO with an optional Flex (work from home) day during the week after 90 days.
*** Must be comfortable working in a pet-friendly environment ***
About This Role:
This role provides internal end-user support for hardware, software, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.
What You'll Do:
- Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
- Work assigned incidents and requests in ServiceNow while also providing support indepe
