Customer Subscriptions Operations Manager
Who we are
We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.
Our Subscriptions Service & Operations team in Cardiff manages customer experience and multi-channel support across our global media portfolio. We oversee voice, email, social, and review platforms alongside the core billing infrastructure that powers subscriber engagement. You'll join a forward-thinking department driving major operational growth and AI-led digital workflows. This position bridges daily team guidance with strategic operational improvements to ensure cost-effective supplier partnerships.
What you'll do
Reporting to the Global Head of Operations, you'll manage our Cardiff customer subscriptions team and oversee key operational workflows. You'll support daily customer service operations while helping implement automated AI processes to simplify routine tasks. You'll partner closely with internal technology leads, procurement teams, and third-party vendors to deliver high-impact strategic initiatives.
On a daily basis, you'll work with CRM systems like Salesforce and subscription management platforms such as Zuora and Chargebee. You'll manage budget track
