Senior Client Success Manager
Future Creative is the global in-house agency responsible for all creative output across Future's impressive portfolio. We produce engaging, high-quality campaigns that reach millions of passionate consumers worldwide. Our team thrives on innovation, cross-functional creativity, and delivering exceptional branded content. As a Sr. Client Success Manager, you will harness this creative energy to deliver outstanding campaigns for our top-tier clients.
What You'll Do
Reporting to the Director of Client Success, you will act as the operational and visionary engine behind our campaigns. You will oversee campaign execution from the kickoff phase through to the final wrap. Your daily tasks involve translating strategy into practical internal plans and managing project timelines. You will use Asana to coordinate seamlessly across our Sales, Editorial, Design, and AdOps departments.
Additionally, you will serve as the primary contact for client communication. You will manage campaigns across custom branded content, video, and social activations. By facilitating asset collection and tracking requirements, you ensure every project lands on time and within scope. You will also oversee post-sale production budgets to maintain profitability while delivering key performance insights directly to clients.
Experience That Will Put You Ahead Of The Curve
- Manage client kickoffs and handle day-to-day client communication thro
