Senior Customer Success Manager

At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead.

This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.

We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.

What's on offer:

• This role is hybrid in our London office (remote work is not available)

• Salary: £70,000 - £90,000 year + bonus + equity + benefits

• Violaine Yziquel, our CCO, is the hiring manager

What Success Looks Like in This Role

You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t