Our Vision

Mission: A world where anyone who wants a family can try.

We're transforming fertility care from the ground up to make it more accessible. At Gaia, we believe that when it comes to starting a family, financial barriers shouldn't determine who gets to try. We're building the technology infrastructure that makes fertility treatments available to everyone, not just the fortunate few who can afford a $50k bill upfront.

The Role

As Member Support you will help deliver a seamless experience for our Gaia Members, working closely with the wider Operations and Member Growth teams. This dynamic position requires you to be adaptable and proactive, wearing multiple hats caring for our Members and supporting our Providers. We are a small and growing team - this role will evolve as our member base increases!

Your responsibilities will include:

1. Deliver Members support and care

• You will be the dedicated point of contact for a portfolio of Gaia Members, offering empathetic & responsive support through their fertility treatments journey:

  • Work with our Member Growth (acqu