Operations Coordinator

Operations Coordinator

Overview

The Operations Coordinator at Arcem Entry Systems plays a crucial role in ensuring the smooth operation of our operations department. This role is responsible for organizing and processing orders, confirmation of accuracy on orders, and maintaining high levels of customer satisfaction through effective communication and meticulous organization.  This position is a direct support role to the Install and Services Dispatchers, but reports to the Production Manager, and is a pivotal member of the overall operations team.

Key Responsibilities:

• Ordering: Efficiently and accurately place all orders with various vendors over multiple platforms.
• Vendor Management: Maintain open and consistent communication with vendors to track product lead times, ensuring they meet delivery commitments. Keep detailed records of expected material arrival dates for each job and proactively monitor for any delays
• Order Confirmation: Carefully review order acknowledgements to verify the accuracy of incoming materials and communicate any discrepancies.
• Customer Communication: Act as the primary point of contact for new service requests, providing prompt, courteous, and clear communication