Engagement Manager, Special Projects
About Gallatin
At Gallatin, we are rebuilding logistics infrastructure for the national security missions of the United States and allied partners. We build AI systems that determine how logistics decisions are made — not just how they're executed. From factory to foxhole, we operate at the layer where data becomes decisions, and decisions make the advantage.
About the Role
We’re hiring an Engagement Manager on our Special Projects Team to play a foundational role in helping our customers achieve success and become passionate, lifelong partners. As part of the team, you’ll own the account plan, care for our customers, and ensure an exceptional customer experience. You’re the ultimate all-rounder: a hybrid of Customer Success and Technical Project Manager who leads a cross-functional team to deliver value. Day to day, you’ll manage the customer relationship, deliver AI/ML solutions, align internal resources, manage subcontractors, and triage customer issues, all in service of delivering outsized value toward our customers’ AI/ML objectives.
You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.
