Lead Consultant — Customer Experience

Go beyond measuring customer experience. Change it.

As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes.

What You’ll Do

• Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action
• Partner with account teams to uncover and activate customer experience growth opportunities across Gallup’s client portfolio
• Diagnose complex customer challenges and shape customized solutions, from initial discovery and proposal development through implementation and delivery
• Measure customer engagement, introduce service values, enhance brand reputation and develop other customer experience strategies unique to your clients
• Connect Gallup’s employee engagement expertise to customer outcomes, helping client leaders understand how their people can create exceptional customer experiences
• Leverage third-party customer experience technologies and platforms when needed to create the right solution for each client&l