Head of Customer Support & Experience, APAC (4053)

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

Service & Operations

The APAC customer support team sits within GBG’s Global Service & Operations function and is responsible for providing our customers with high quality Technical Support and service management across the region.

Working across multiple locations, products and customer groups, the team plays an important role in delivering a consistent customer experience, resolving customer issues effectively and using customer and operational insight to drive continuous improvement.

APAC Head of Customer support & Experience

Reporting to the Global Director of Service and Operations, the Head of Customer  support & Experience APAC is the se