Customer Onboarding Manager

Many companies pay lip-service to "Customer Success". At Gearset, we're looking for an experienced Customer Onboarding Manager to join a company where it's a core part of our DNA. You'll get to work in a high-trust environment where you're given the freedom and support to succeed without internal politics and endless red-tape. Our Customer Success team is class leading, and we'll set you up to succeed with industry recognised training, and a chance to build deep technical knowledge on Salesforce DevOps.

What's the opportunity for a Customer Onboarding Manager at Gearset?

• You'll own the onboarding projects end to end. From the moment a customer signs, you’re their lead point of contact and accountable for getting them live, on time and set up properly with Gearset.

• You'll be working with some of the world's largest and most recognisable brands, such as Sony and DHL, helping them get onboard with Gearset.

• Through a highly consultative approach and deep understanding of our users, you'll guide customers through the critical early phase of their time with us, typically a three to four month project.

• You'll run a portfolio of concurrent onboardings, which means judging where to spend your time, spotting the project t