Customer Success Manager - Premier (SMB/MM)

At Gearset, Customer Success is part of our wider Customer Growth team. You’ll work alongside Account Managers, CSMs, DevOps Architects and others with a shared goal: understand what our customers need, deliver a great experience, and help them get lasting value from Gearset.

As a Premier Customer Success Manager, you’ll build trusted relationships with some of our largest customers, helping them achieve their goals with Gearset while supporting retention and sustainable account growth.

You don’t need to be a Salesforce DevOps expert from day one. We’ll support you with industry-recognised training and plenty of opportunities to build your technical knowledge as you grow in the role.

What's the opportunity for a Customer Success Manager - Premier (SMB/MM) at Gearset?

• You’ll work with some of the world’s largest and most recognisable organisations, helping them get long-term value from Gearset.

• You'll own a portfolio of 80–100 customers, prioritising your time where it can have the biggest impact

• You'll use product usage data and account signals to understand where customers are getting value, where they're not, and what to do about it.

• You’ll take ownership of renewal outcomes across your port