Head of Customer Implementation
Getting implementation right has a lasting impact on our customers. It helps them see value sooner, build confidence with Gearset, and creates stronger foundations for renewal and growth.
As our enterprise and mid-market customer base grows, we’re investing in implementation as a distinct part of our Customer Growth organisation. We’re looking for a Head of Customer Implementation to lead that work, bringing greater structure and consistency to delivery while developing the team responsible for helping customers get started successfully.
This is a newly created role within our Customer Growth leadership team, sitting alongside Customer Success and Account Management. You’ll lead our Customer Onboarding and DevOps Architecture teams, own implementation performance across enterprise and mid-market customers, and shape how we work with Sales, Solutions Engineering and our delivery partners.
There are strong foundations to build from, alongside plenty of opportunity to improve how we work. You’ll have the autonomy to evolve our implementation approach, strengthen how teams work together from pre-sales through to Customer Success, and build a function that supports our customers as Gearset continues to grow.
