Duty Baggage Services Supervisor

International Airport of Heraklion, Crete S.A. is currently looking for a:

Duty Baggage Services Supervisor

Responsibilities

• Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.

• Validates baggage processes, system interfaces and operational procedures.

• Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.

• Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.

• Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.

• Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
• Monitors and verifies BHS performance, baggage flows, and operational constraints.
• Ensures compliance with safety procedures within baggage handling areas.
• Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
• Analyzes KPIs, identifies trends, supports occurrence investigations, and drives co