Manager, Enterprise Support & Technology Assets

Summary  

The Manager, Enterprise Support & Technology Assets leads GeneDx’s enterprise-wide Technology support function and is accountable for the quality, responsiveness, and continuous improvement of support delivered to patients, customers and staff across the organization. This role owns day-to-day service delivery and the people who provide it and supports the ongoing consolidation of legacy support streams into a single, well-governed enterprise technology support model. It carries direct accountability for SLA attainment, first contact resolution, knowledge management, Technology asset management, and onsite support coverage across all GeneDx locations, primarily concentrated at the two Gaithersburg, Maryland sites. 

Job Responsibilities