Care Coordinator (part time)

General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.

The Care Coordinator is a patient-focused role that helps successfully navigate the comprehensive care of our patients in their healthcare journey. This position delivers a delightful experience focused on empathy, clear communication and making things simple. The position is responsible for prioritizing and documenting administrative tasks in our internal tools and managing inbound/outbound calls. The position works closely to support our clinical team and strives to resolve all issues on behalf of the patient. This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director and clinicians.