Support & Triage Paralegal

$80,000 – $100,000 | Full-Time | Remote

We’re looking for a sharp, legally-fluent Support and Triage Paralegal to serve as the first substantive touchpoint for incoming client matters. If you thrive on variety, trust your own read, and have a low tolerance for things falling through the cracks, we’d like to talk.

About General Legal

We’re an AI-native law firm built to deliver high-quality commercial contract work faster and more predictably than traditional firms. We combine experienced, U.S.-barred attorneys with AI-native workflows to handle drafting, review, and negotiation end to end—without billable hours, bloated process, or junior handoffs. We operate like a startup because we are one: modern tooling, outcome-based pricing, remote-friendly work, and meaningful ownership for the people who build with us. Attorneys and clients alike depend on that technology every day, and keeping it running smoothly is mission-critical to how we operate.

About the Role

We’re looking for a tech-savvy, legally-fluent Support & Triage Paralegal to serve as the first point of contact for technology issues and questions from General Legal’s internal attorneys and clients—and as the first substantive touchpoint for incoming client matters. You’ll troubleshoot platform and access issues, keep the tools our team and clients rely on