Field Engineer
Field engineer
Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
Requirements
What your day will look like
*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*
- Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
- Act as a primary technical point of contact for key projects to Genetec’s partners.
- Develop and maintain a strong relationship with new and existing customers.
- Develop and maintain an extensive working knowledge of Genetec's solutions.
- Properly document issues encountered in the Genetec trouble ticket system and cu
