Patient Services Representative - Call Center - Snellville, GA

Position Summary:

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
• Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
• Participate in all assigned training sessions, roundtable discussions, an