Customer Success Manager, AI Agents

We're also open to Account Manager, and Technical Account Manager backgrounds. What matters is that you're tech-savvy and you own outcomes. The Role Central replaces the front desk. Our AI answers the phone for clinics, dental and sleep practices, auto shops and other small businesses — books appointments, looks up patient records, transfers calls to a human when it matters. We're now expanding into the back office: intake, scheduling, verification, follow-up and the admin work that eats a practice's day. You own the customer after they sign. Their onboarding, their adoption, their renewal, their expansion. You are the person they call, and the person who calls them first when something looks wrong. You won't be doing this alone. We have an integration engineer who handles the deep technical build — new EHR connections, custom API work, anything that needs code. Your job is to own the relationship and the account, configure the product yourself for everyday needs, and hand off cleanly when something genuinely needs engineering. What's yours, and what's the engineer's Being clear about this up front, because the handoff is where accounts usually get dropped: | You own | The Integration Engineer owns | The customer relationship and every open item on it | Building new EHR and system integrations Call flows, prompts, transfer rules, SMS and notification settings | Custom API work and anything needing code Getting the customer live on existing, supported integrations | Debugging