Senior Decision Scientist, Customer Care Analytics
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team mission
In this role, you will be the key analytical partner to Customer Care — the team that supports travelers when things don’t go as planned and protects trust in the GetYourGuide experience. You will work closely with Care leadership, Product, and the broader Analytics organization to ensure Care’s biggest decisions are grounded in rigorous measurement and clear trade-offs.
Care is inherently cross-domain: it spans Traveler (On-Trip), Supplier, and Partner Operations. You’ll be embedded enough to build context and influence, while staying anchored in Analytics to uphold standards, peer review, and alignment with company-wide metrics.
