Senior Service Delivery Specialist
At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
The application window will be open until at least August 23rd, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description:
The Senior Service Delivery Specialist will be key in driving the performance and continuous improvement of IT support services to internal users or external clients. This role will be key in supporting desk operations, ensuring adherence to IT services aligned with SLAs, KPIs, and organizational goals while striving to achieve operational excellence.
The Senior Service Delivery Specialist acts as the bridge between IT operations, business stakeholders, and technical team
