Implementation Consultant III - eCommerce

The Implementation Consultant III is responsible for managing the implementation of GHX products and providing subject matter expertise to deliver a high-quality level of service to provider customers.

Responsibilities include overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels and execution with specific focus on client satisfaction and utilization. Presenting product functionality, creating documentation for project objectives, performing customer training and achieving key milestone tasks to hit revenue targets are also primary areas of focus. 

Principal Duties and Responsibilities:

• Customer Focus. The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer. The entire project lifecycle is supported through product go live and a period of post go live support. The goal is to strive for excellence in delivery, ensure customers receive value and achieve high degrees of utilization from GHX products and services.
• Product Implementation. Leads instructor-led training sessions on GHX products and applications. Collaborates and executes on test plans through system integration