IT Support Associate

Gigmos  has successfully disrupted technical customer support in ~5 years of its existence. We are now taking things to the next level by building a universe class platform that required us to reimagine how technical support should be delivered. This would be a game changer in the industry with the latest technology embraced and fine-tuned to perfection. It is a complete rethink. If you are a rock star software product business analyst and want to be part of the future then read on and apply.  

Job Summary 

The IT Support Engineer will be responsible for providing technical assistance, troubleshooting IT issues, and ensuring smooth functioning of all systems, networks, and hardware across the organization. The role involves responding to user queries, resolving technical problems, and supporting day-to-day IT operations. 

Role Description 

• Provide first-level technical support for hardware, software, and network issues. 

• Respond to user queries via phone, email, or ticketing system. 

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment. 

• Troubleshoot system and network problems; diagnose and resolve hardware/software faults. 

• Support installation and configuration of operating systems, applications, and updates. 

• Monit