👋 Welcome to Glide!

At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.

You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that!

Your Responsibilities:

• Serve as the primary point of contact for clients post go-live support, managing inbound support requests and ensuring timely, high-quality resolutions

• Leverage deep knowledge of financial institution operations to diagnose issues at the root cause level — not just the surface

• Partner with clients to understand their regulatory environment, core system configurations, and operational workflows in order to recommend solutions that truly fit their needs

• Maintain accurate records of all