Technical Support Engineer

New York City · Hybrid · Engineering · Two openings

Welcome to Glide

Glide is the operating system that community banks and credit unions run their business on. Account opening, lending, servicing, retention.

Most of these institutions are running on cores designed in the 1980s. We are the modern software layer on top, and increasingly the agentic one. Our platform touches people at the moments that matter most to them financially: opening an account, applying for a loan, getting a decision.

We serve institutions across the country, with dozens more integrating. Our team brings engineering, product, and growth experience from Stripe, Google, and Amazon. We are backed by Pear and Acrew.

The role

We are hiring two Technical Support Engineers to join the small team that owns production quality for the entire platform.

This is not a ticket-routing job. Our support engineers own bugs end to end: they take an ambiguous report from a financial institution, drive it to a real root cause across the frontend, backend, and a stack of banking integrations, ship the fix themselves, and prove it works.

What makes the job unusual is how it gets done. This team runs AI coding agents as a production system, not as a