Guest Services & Access Supervisor, TAY Health & Wellness Center

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary The TAY HWC Guest Services & Access Specialist Supervisor models GLIDE’s mission and values, provides leadership and direction for each shift, maintaining building operations, safety, and facilitating respite services for TAY clients accessing the Center 24/7. The Guest Services & Access Specialist Supervisor will oversee operations based on established and implementation of standard operating procedures, policies, and protocols under the direction of the Program Manager. The Guest Services & Access Specialist Supervisor will also be the main point for de-escalation, safety incidents, and problem-solving to support operations staff and enable low-barrier access to services for the target population. The Guest Services & Access Specialist Supervisor runs the Center’s daily respite services, maintains clear communication on the Center’s ongoing and event activities, delegates assignments to reception, safety, ambassador, and janitorial staff, and provides coaching for staff how to safely, respectfully, and effectively engage TAY struggling with varying conditions and needs, while building ongoing positive relationships with GLIDE’s internal and external community. Based on the operations, the working schedule for this role is tentatively set for Tuesday-Saturday, 3 pm-midnight. shift. TAY Health & Wellness Center Location: 888 Post Street, San Francisco, CA