Operations Manager

The Operations Manager is responsible for ensuring that a high standard of service is delivered to clients through the effective and efficient use of strategies and other resources. You must apply a wide range of tools to plan, analyze, and oversee the department’s performance to ensure development.

TASKS:

• Helping in promoting the company culture that encourages top performance and high morale
• Developing and leading the top-performing teams by extensive and consistent coaching
• Ensuring internal processes are being implemented and adhered to by performing quality control and monitoring KPIs
• Training and supporting the operations planning process, ensuring that all team members are equipped to perform the job
• Planning and executing strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans
• Creating and monitoring projects for the team while supporting the CEO and the executive team’s vision and process ideals
• Supporting all functions of the business to work together

QUALIFICATIONS:

• At least 3-5 years of proven experience as an Operations Manager
• Experience working remotely is Highly Preferred
• Excellent Interpersonal skills – ability to build relationships quickly; to gain respect and influence with key clients or internal business contacts