Personal Injury Case Manager VA

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

TASKS:

• Conducting welcome calls and maintaining regular communication regarding recovery
• Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
• Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
• Gathering medical records/bills and organizing the "demand package" for settlement

Requirements

QUALIFICATIONS:

• Excellent Communication skills, as they will communicate directly with the firm's clients
• Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury
• Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e.g., they must never promise a huge payout to the clients).
• Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine"
• Strong Time Management skills. The caseload once they are fully active will be 100-150 cases.

MINIMUM SYSTEM REQUIREMENTS:

• PRIMARY SYSTEM
• Computer Processor: Intel Core i5-6000 (6th Gen or hig