Student Advisor – Ecole Supérieure de Design de Troyes

About the company

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Purpose of the Role

Program Advisors are responsible for promoting the Ecole Supérieure de Design

programme portfolio to prospective students via phone, email, and online meetings, forming a vital and integral part of the sales and recruitment team.

The purpose of the role is to manage the student pipeline from initial enquiry and application through to enrolment and payment of tuition fees, providing domestic and international students with support throughout the full application journey.

You will work with minimal day-to-day supervision, leading and managing a consultative enrolment process within established procedures and parameters. The role requires a strong understanding of internal systems, processes, programme offerings, and the wider higher education environment.

Role holders are expected to work with independence and initiative, prioritise effectively in response to changing demands, and make decisions within defined parameters. You will also be expected to actively contribute to improving recruitment processes and student experience.

Internal Functional Relationships

All Y SCHOOLS employees and managers
Department Managers

External Stakeholders

Prospects and parents / Alumni / Companies

Key Responsibilities

· Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats. Often making 70+ dials per day.

· Continuously learn and master the course offerings and programs provided by the Ecole Supérieure de Design through structured training and independent research.

· Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs

· Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment at the Ecole Supérieure de Design.

· Explore a students’ career aspirations and confidently match them to relevant Ecole Supérieure de Design programme.

· Advise international students on visa, immigration, and compliance requirements where applicable

· Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process

· Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle

· Represent the Ecole Supérieure de Design in a professional, positive, and engaging manner at all times

· Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date

· Identify opportunities for new business and recruitment avenues within the market

Support continuous improvement in recruitment processes and student conversion strategies

Skills and Competencies

Technical Skills and Qualifications:

Minimum

· 1+ years exposure to the higher education industry

· 2+ years of professional, full-time sales experience in a closing sales role

· 1+ years of experience working through complex sales cycles with multiple touch points and decision makers

· 2+ years’ track record of meeting revenue targets and performance quotas

· 2+ years of experience managing an accurate pipeline and reporting from a CRM

· Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data

· Fast learner, meticulous attention to detail with near perfect verbal and written communication skills

· A problem-solving and positive attitude with an interest in higher education and the legal profession

· Good English skills preferred

Preferred

· Prior experience in an education or e-learning space

· Related Marketing, Commerce or Tech Bachelors or Honours Degree

· 1+ years of experience in a team leadership role

Personal Attributes:

· Active listening

· Strong ability to identify and understand customer needs

· Commercial awareness

· Excellent verbal communication skills

· Strong interpersonal skills

· Patience and diplomacy

This job description is not an integral part of your employment contract. It is issued under the employer’s unilateral authority and is provided for information purposes only

Other Information:

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.