Loyalty Advisor 

£26,227 base salary | OTE £40,000 | Edinburgh Office  31 days holiday | Private Healthcare | Enhanced Pension | Gym & Retail Discounts

Great with customers? Love turning a difficult conversation into a positive outcome?

As a Loyalty Advisor, you'll be part of our Customer Loyalty team, speaking with customers who are considering leaving or changing their service. You'll get to the heart of what they need, confidently handle objections and find the right solution to keep them connected with GoFibre.

You'll enjoy

• 31 days' holiday
• Private healthcare
• Enhanced pension scheme
• Gym & retail discounts
• Employee wellbeing support

What does a typical day look like?

• Speaking to customers who are considering cancelling or changing their GoFibre service
• Understanding what's driving their decision and finding the right solution
• Handling objections with confidence, clarity and a ca