Business Operations Manager
About Us
Bezos.ai is a Fulfilment-as-a-Service (FaaS) platform. Online sellers connect their sales channels (Amazon, eBay, Shopify) and we orchestrate the rest, routing orders to a global network of warehouse and carrier partners, tracking every parcel to the customer's door, and giving sellers one clean view of their entire supply chain. We are a small, fast-moving, AI-native team scaling almost doubling our business in 2026. Operations is the engine room: when it runs well, sellers grow and the platform compounds.
Your Mission
Own a meaningful slice of operations end-to-end — and build the tools, automations and playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain into permanent fixes (often as a Claude skill or agent, a Retool dashboard, or a Make automation you build yourself).
Core Pillars
- Keep the flow clean: Reconcile the Bezos Platform, WMS and Operations Dashboard daily; find and resolve missing/stuck/mismatched orders before sellers notice.
- Hold the network to account: Monitor warehouse & carrier performance against SLAs; chase, escalate and reconci
