Service Design Practice Director

Type: Full-time

Location: Atlanta, GA, or remote (contiguous US) with 10-25% travel

Level: Director

Reports to: CEO

Benefits: Health, dental, vision coverage, 401(k), performance bonuses

Role Overview

As a Service Design Practice Director at Harmonic Design, you are a strategic leader, a master of craft, and a trusted partner to our delivery teams and clients. You will be responsible for raising the bar on delivery excellence across our portfolio, developing our senior practitioners into confident executive partners, and working in close partnership with our operations leadership to ensure consistent, high-quality execution.

This role requires a blend of design mastery, facilitation excellence, and business acumen to translate organizational challenges into systemic solutions.

Core Responsibilities

Delivery Excellence & Quality Stewardship

Quality Advocacy: You own the standard for how Harmonic delivers service design across all engagements. You ensure that our work is not only strategically sound and systemic but also