Complaints Handler

📍 Based in our Lincoln City Centre office 2 days per week with the remaining 3 days working remotely (or office if you prefer!)

Our mission:

• Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world

• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution

• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission!

The Opportunity

You’ll be part of our central complaints function, ensuring customers receive timely, fair and regulated complaint resolutions.

You’ll:

• Manage our complaints inbox and ensure acknowledgements and timelines are met

• Handle complaints in line with FCA and