Insurance Claims Handler

📍 Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotely

The Opportunity:

• Own your claims from start to finish, taking each case from initial submission through to resolution while ensuring accuracy and a great customer experience.

• Be the point of contact for customers, clearly communicating outcomes and keeping landlords, guarantors, letting agents and tenants informed throughout the journey.

• Investigate and make informed decisions, reviewing evidence and managing the insurance elements of each claim through to a fair resolution.

• Find solutions that work for everyone, including overseeing repayment arrangements and helping move complex cases forward.

• Build strong relationships across Goodlord, working with internal teams and external stakeholders to resolve queries, overcome challenges and keep claims moving.

What we need from you:

• Experience working in a customer-focused, process-driven environment, where delivering a great customer