Service Improvement Executive
📍Location - this role is based in our Sheffield office 2 days per week with the remaining 3 days working remotely
We are looking for a highly analytical and pragmatic Service Improvement Executive to drive continuous improvement initiatives across our support function. In this role, you will act as a detective and an architect digging into data to find inefficiencies and design and implement scalable, tech forward solutions to elevate our customer experience.
Our mission:
Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚
The Opportunity:
