IT Service Desk Analyst
Gould & Ratner LLP is seeking a customer service-oriented IT Service Desk Specialist to join our Technology team in Chicago. A midsize law firm with offices in Chicago and Denver, Gould & Ratner combines sophisticated legal and business counsel with personal attention, practical solutions, and lasting relationships. We bring that same commitment to service to the technology support we provide our attorneys and professional staff.
In this role, you will be a welcoming, dependable first point of contact for technology questions and issues. You will help people work effectively by delivering timely support, explaining solutions clearly, and following through until their needs are addressed. The ideal candidate enjoys helping others, approaches challenges with patience and curiosity, and understands that excellent IT support requires both technical ability and strong interpersonal skills.
This position is primarily onsite in our Chicago office, five days per week. A hybrid arrangement may be considered in the future based on demonstrated performance, onsite coverage requirements, and the firm’s operational needs.
Key Responsibilities
- Deliver exceptional customer service. Provide friendly, professional, and responsive assistance in person, by phone, and through remote support. Listen carefully, communicate without unnecessary technical jargon, and help users feel comforta
