Helpdesk/ Desktop Support Specialist

The Helpdesk / Desktop Support Specialist supports day-to-day technology operations for the GOVX Fulfillment Center (GXFC) warehouse. This role provides responsive, hands-on technical support for warehouse associates, fulfillment operations, and office users, with a focus on keeping workstations, scanners, printers, peripherals, accounts, and endpoint tools reliable and secure. 

The ideal candidate has practical experience supporting Windows endpoints, Microsoft 365 applications, printers, barcode scanners, handheld devices, and common business systems. This position requires disciplined troubleshooting, clear communication, strong customer service, and sound judgment when prioritizing and escalating issues in a fast-moving warehouse environment. 

This is an on-site role that is visible on the warehouse floor and works closely with warehouse users, supervisors, Human Resources, and IT teammates. The position supports GXFC and San Diego headquarters activities, participates in technology projects and hardware refreshes, and helps prepare the operation for weekends, peak periods, and urgent support needs. 

RESPONSIBILITIES 

• Provide on-site and remote support for Windows workstations, laptops, monitors, docking stations, printers, label printers, barcode scanners, handheld devices, and other warehouse technology. 

• Triage, document, and resolve helpdesk tickets, walk-up requests, and urgent