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Purpose of the role / Role definition

The Senior Account Manager / Team Leader combines responsibility for selected customer accounts with the day-to-day leadership and coordination of the Account Management team.

The role ensures strong customer relationships, sustainable commercial performance and effective cross-functional execution, while supporting the development, prioritization and performance of the Account Management team.

The position works closely with the Head of Account Management and acts as deputy when required.

Main responsibilities

• Own and develop assigned customer accounts, acting as the main commercial contact and building strong, long-term customer relationships.

• Understand customer strategies, business priorities and future demand, and translate them into account plans, forecasts and internal actions.

• Manage the commercial performance of assigned accounts, including sales, profitability, pricing, quotations and commercial negotiations.

• Coordinate customer requirements and key topics across Operations, Supply Chain, Quality, Engineering, Finance and other functions.