Senior Ecommerce Manager, Post-Purchase
We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!
About the role
We're looking for a Senior Ecommerce Manager, Post-Purchase at Grüns! In this role, you'll own the experience our customers have after they purchase a Grüns product: our cancellation flows, order management, loyalty, and referral experiences. You'll partner closely with our Retention organization to improve how long customers stay with us, and with Engineering and Design to build new post-purchase features from idea to launch. You'll own the upsell, cross-sell, and retention metrics tied to this experience, using customer research, UX design, and analytics/retention reporting to know what's working and why. This is an opportunity to build a repeatable, scalable post-purchase testing function from the ground up in a fast-paced, collaborative environment.
This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.
