At Gradient Labs, we're building the AI customer operations platform for financial services.

At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.

We're a team of builders from companies like Google, Braze, Klaviyo, and Zendesk. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

🎯 How you’ll make an impact

You'll be early enough to shape how we sell, not inherit a polished playbook.

• Have an entrepreneurial mindset and run your business with that mentality. Own the full cycle. Generate your own pipeline, run thoughtful discovery, diagnose and tailor solutions across complex organizations. You'll lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer.