At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.

We're a team of builders from companies like Monzo, Wise, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

🎯 How you’ll make an impact

This isn't a maintenance role or a feature factory. At Gradient Labs, you will own systems that matter - from the first architectural decision through to production, scale, and everything that breaks along the way.

You'll work on the infrastructure that makes autonomous AI agents actually reliable in the real world. That means building for failure, designing for observability, and shipping with conviction - not waiting for a perfect spec that will never arrive.

• Build the OS for AI Agents - Contribute to a safe, scalable pl