Cisco Video Conferencing Specialist (Onsite)
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.
We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.
CONTRACT: short-term contract (up to 1 year)
LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom
PROCESS: intro call + 2-step client interview process
Responsibilities
- Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
- Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
- Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
- Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
- Monitor infrastructure health and proactively identify operational issues.
- Participate in telephony and video-conferencing projects and upgrades.
- Respond to customer escalations and coordinate complex issue resolution.
- Escalate technical issues to vendors and Level 3 support when required.
- Support operations teams on an ad hoc basis.
- Coordinate the local team and promote knowledge sharing across the function.
- Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
- Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
- Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
- Strong knowledge of SIP and H.323, collaboration security, and system administration.
- Understanding of video codecs, encryption, certificates, and licensing models.
- Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
- Working knowledge of VMware.
- CCNP Voice or comparable Cisco collaboration expertise.
