Tech Ops Lead

You'll be the person colleagues turn to when something isn't working, they need access to a tool, or they're getting set up for their first day.

Day-to-day support will be the core of your role. Alongside helping people get unstuck, you'll spot recurring problems and improve the systems behind them, making our systems easier to use and manage as we grow.

There’s room to shape the role around your strengths. If you enjoy scripting, building internal tools, or improving how our systems fit together, there’s plenty of opportunity to apply those skills. Your first priority will be making sure colleagues get great day-to-day support, with scope to take on larger technical projects as the function grows.

In this role, you will:

• Be the first point of contact for internal support questions in Slack and in person.

• Deliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they need

• Manage our macOS and Windows devices using Fleet

• Administer Google Workspace and our other SaaS tools, managing accounts, permissions, and licences

• Maintain our office IT hardware across our London and SF offices

• <