Member Services Advocate
Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
About the Role:
We’re seeking dedicated, customer-focused individuals to join our Gravie Care Member & Provider Services Team. In this role, you’ll serve as a first point of contact for members and providers, delivering exceptional service via inbound calls and emails. You’ll support inquiries related to all aspects of health insurance: helping individuals navigate their plans, understand benefits, resolve claims issues, and more.
You Will:
Deliver an outstanding, empathetic customer experience by making each interaction simple, helpful, and positive.
Respond professionally to inbound inquiries from members and providers via phone and email.
Respond professionally to inbound inquiries from members and providers via phone and email.
Ask thoughtful questions to fully understand the issue, then identif
