Reservations Agent
MiddleOn-site (Kos)Salary undisclosed
Required Skills
Next.js
Job Description
START NOW. LEAD INTO 2027
Join our team today and build your next career chapter with Grecotel.
Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Reservations Agent to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
- Respond to guest inquiries regarding room availability, rates, amenities, and promotions
- Assist guests with modifications or cancellations to existing reservations
- Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
- Process payment transactions and ensure accuracy in billing and financial documentation
- Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
- Handle guest complaints or issues with professionalism and high levels of emp
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