IT Help Desk Analyst (Contract)

Summary

IT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization. In our network heavy environment with complex data volumes, a large physical facility footprint, and a sizable remote workforce, this role delivers fast, friendly and effective technical assistance to keep employees productive and minimize downtime.

This is a temporary position employed through an agency. 

Essential Duties and Responsibilities

• Provides Tier I technical support for hardware, software, network connectivity, and application issues.
• Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.