Customer Experience Project Manager
Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.
About the Role
Groupon is rebuilding how customers, merchants, and agents interact — with AI at the centre. The Elevate Bet is an internal programme driving that change: seven transformation streams running in parallel, each targeting measurable improvements in contact deflection, resolution rates, and repurchase.
This role exists because the streams are moving but don't all have a single accountable PM. You'll change that. You'll own one or more streams end-to-end — from diagnosing what's broken to shipping the fix — and you'll hold cross-functional teams to delivery in an environment where speed matters more than perfection.
This is an individual contri
